Ombudsman for Banking Services and Investments
Site: Toronto
Record #:
CWD6329
Last Modified:
20 Nov 2020
Last Full Update:
20 Nov 2020
Description
| Description (Service) | Independent organization that investigates customer complaints against financial service providers, including banks and other deposit-taking organizations, investment dealers, mutual fund dealers and mutual fund companies |
Service Details
| Hours | Mon-Fri 8 am-6 pm |
| Areas Served | Canada |
| Eligibility | Consumers of participating firms who have complained to the firm in question but are not satisfied with the result |
| Application | Apply online or email, mail or fax Complaint Submission Form. Form can be downloaded from the website. |
| Languages | English ; French ; Interpretive Services - Over 170 others on request |
| Fees | None |
Address and Location
| Located In Community | Toronto Downtown |
| Address & Map | 20 Queen St W, Ste 2400 Toronto, ON M5H 3R3 |
| Intersection | Queen St and Bay St |
| Physical Access | Fully Accessible |
Contact Information
| Office Phone | 416-287-2877 |
| Toll Free Phone | 1-888-451-4519 |
| TTY Phone | 1-855-889-6274 |
| Fax | 416-225-4722 * 1-888-422-2865 |
| ombudsman@obsi.ca | |
| Website | www.obsi.ca |
| Primary Contact | Sarah Bradley, Ombudsman and Chief Executive Officer |
| Mailing Address | PO Box 8 20 Queen St W Toronto, ON M5H 3R3 |