Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

Ontario. Ministry of Municipal Affairs and Housing. Rental Housing Enforcement Unit

Record #: MET2594

Last Modified: 13 Aug 2024

Last Full Update: 23 Feb 2024

Description

Description (Service)

Regulates the rights and responsibilities of landlords and tenants in residential properties

responds to complaints about offences under the Residential Tenancies Act
investigates complaints up to prosecution
complaints regarding Residential Tenancies Act offences may be made to this Unit - complaints regarding non-offence landlord-tenant disputes or requiring a repayment order must be made to the Landlord and Tenant Board (see separate entry)

Service Details

Hours	Mon-Fri 8:30 am-5 pm
Areas Served	Ontario
Eligibility	Landlords and tenants of residential properties, care homes, mobile home parks and land lease communities, and non-profit housing co-operative member units
Application	Call, write or visit website for information
Languages	Other - Language Line Service for other languages
Fees	None

Address and Location

Located In Community	Toronto
Address & Map	College Park, 777 Bay St 14th Floor Toronto, ON Canada M7A 2J3
Intersection	Bay St and College St
Physical Access	Wheelchair accessible automatic main entrance ; Easy access to elevator

Contact Information

Office Phone	General Inquiry: 416-585-7214
Toll Free Phone	1-888-772-9277
TTY Phone	416-585-6991 ; Toll Free 1-866-220-2290
Fax	416-585-6464
Website	www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant
Mailing Address	College Park, 777 Bay St 14th Floor Toronto, ON Canada M7A 2J3

Agency Overview