Treasure Tails retail store is part of the Georgian Triangle Humane Society and raises money by selling high quality home décor, women’s apparel, collectables, antiques and more, generously donated by our community.

All profits from sales go directly to supporting the Animal Centre and Treasure Tails is one of the GTHS’ largest fundraisers.

Description As a Treasure Tails Customer Service Volunteer, you will report to the Store Manager and will be responsible for the day-to-day customer service operations at the store, including sales, interacting with customers, money transactions, light housekeeping of the store premises and arranging items for display. You will also be expected to promote awareness of the GTHS, its public programs, promotions and the Animal Centre. Time Commitment Customer Service shifts run Sunday to Wednesday from 10.45am until approximately 3.30pm, and Thursdays, Fridays and Saturdays from 9.45am until approximately 1pm or from 1pm until approximately 5pm. Available volunteer opportunities are noted at the bottom of this posting. Volunteers are expected to familiarize themselves with new items instore and special promotions at the start of their shift. A minimum commitment of 6 months is required. Roles and Responsibilities Main areas of responsibility:

• Provide assistance and excellent customer service to customers instore
• Respond to telephone / in person enquiries
• Coordinate with donors to book computerized donations appointments
• Proactively promote items on special offer
• Handle money and electronic sales transactions
• Record purchases by hand
• Wrap / bag purchases
• Regularly sanitize counter
• Monitor customers’ movements and blind spots for theft prevention purposes
• Respond to / refer enquiries relating to GTHS services and the animal centre
• After closing, tally day’s transactions, then photograph and email/text Daily Receipts slips
• Sweep / vacuum and mop prior to store opening or after closing
• Follow appropriate protocol, policies and procedures

Assistance when store is less busy:

• Assist with acceptance of items being donated, if / as appropriate
• Assist with merchandising of incoming goods and / or filling gaps post-sale (hanging and on shelves)
• Tidy and replenish jewellery and watch displays, as appropriate
• Dusting and maintain tidy store