The GTHS Animal Hospital contains an Operating Room, Treatment Room, Examination Room, Pharmacy, X-Ray Room and a Hospital Intake / Recovery Area, and provides spay/neuter surgeries for over 1500 homeless pets annually. Having an onsite hospital ensures animals receive timely, thorough and comprehensive care, saves dozens of daily phone calls, reduces trips back and forth to veterinary clinics, dramatically decreases the stress on the GTHS animals, and leads to the additional benefit of earlier adoption availability; so these animals find their forever home quickly. 
 
The Hospital Discharge Volunteer is responsible for discharging animals to the public after their Hospital appointment / surgery, create kennel tags and preparing for the next day's appointments and overseeing the cleanliness of the small Hospital Intake Room.

• Consistent and open communication with Adoptions Coordinator
• Review information on cats available for adoption (name, age, background, medical / special needs, etc.)
• Spend time with cats to assist with the perfect match
• Answer visitors’ and potential adopters’ questions about cats available for adoption
• Use microchip scanner to identify cats
• Answer basic questions about the organization
• Seize opportunities during conversation to transition potential adopters into volunteers or donors
• Outline ‘Adopters Welcome’ process to potential adopters
• Assist adopters with completion of adoption applications
• Ensure any behavioural or health related questions specific to the animal are communicated
• Diligently and thoroughly address concerns raised by adopters to prevent adoption returns
• Decide on suitability of potential adopter for cat selected
• Assist Customer Service Coordinators with adoption processing
• Assist Dog Adoption Counselor during shift, as needed
• Prepare adoption kits on an as needed basis
• Attend ad hoc local off-site adoption events, if desired

Donor Engagement Volunteers report to the Senior Manager of Philanthropy, Donor Relations Specialist, and/or the Annual Giving Manager to gain guidance in fostering positive relationships with donors. by contacting them upon becoming a regular donor or after donating to a ‘signature’ event or campaign. These volunteers will contact identified regular donors or signature event donors and may participate in regular Donor Relations Team meetings to collaborate on ideas that will enhance the relationships that leadership and legacy donors have with the GTHS, to inspire higher levels of giving. This is a remote volunteer position (with occasional onsite activities) and volunteers will utilize their own computer or tablet, telephone and internet.

• Participation in monthly Donor Relations Team meeting with the Senior Manager of Philanthropy, Donor Relations Specialist, and/or Annual Giving Manager – virtual or in-person
• Independent conversations with donor contacts via email, in person, and / or telephone
• Performs independent research on subject matter when required
• May be asked to participate in donor engagement activities such as donor tours of the Animal Centre
• Networking and relationship building
• Acquiring a solid knowledge of the GTHS and fundraising best practices