This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.

Responsibilities:

• Complete inbound and outbound calls with service users
• Complete safety/wellness checks, provide medication reminders, and engage in social conversations with a diverse group of people
• Assist with crisis intervention, when presented
• Engage in conversations with members of the LGBTQ+ community through the texting support line
• Utilize a strengths-based, solution-focused approach
• Provide external resources and referrals to service users 
• Complete case documentation of all interactions with service users

Mobile/Donor Centre Volunteer - Collingwood 
 
As a volunteer with Canadian Blood Services you help create a positive, safe and welcoming environment and experience for our donors. Greeting donors with a smile, thanking them for their donation and making conversation helps ensure a good donation experience. As one of the last faces donors see on their way out, the care and attention you give plays a critical role in the success of future blood donor clinics. 
 
Activities and Tasks Associated with the Role - This role has a variety of duties, including, but not limited to the following: 
 
• Welcome and serve snacks and drinks to donors upon their arrival from the donation area 
• Oversee the refreshment area which includes displaying and restocking snacks and drinks 
• Responsible for ensuring the cleaning of tables, chairs and touch points within the refreshment area 
• Mandatory use of surgical masks, hand sanitizer and gloves provided by CBS when operating within the Mobile/Donor Centre 
• Observe donors and alert donor centre staff of adverse reactions 
• Provide donors with organizational updates and information on current CBS initiatives 
• Regularly review written volunteer duties and centre specific procedures 
• Adhere to policies, procedures and training requirements 
• Respond to donor concerns and questions by directing donors to appropriate staff 
 
Skills, Abilities, Traits 
• Friendly, compassionate, outgoing and possess good communication skills 
• Able to work independently as well as in a team environment 
• Sensitive and respectful of the dignity of all people 
• Able to relate to different personalities and age groups in a variety of situations 
• Able to observe and react appropriately to adverse situations 
• Adhere to CBS dress code (e.g. name tag, vest/ t-shirt and closed toes shoes) 
• Reliable and punctual 
• Provide good customer service to donors to ensure they feel both valued and appreciated for their donation

* Assist in promoting the programs and services of the Society to the attendees of the Health Fair.  
* Provide basic information about Alzheimer's disease.  
* Direct people to appropriate community support services. 
 
Volunteers: 
* Pick up display and brochures at the Society offices or an agreed to location.  
* Set up the display as per the Procedures listed in the Health Fair Resource Manual.  
* Answer general questions and distribute information about the programs and services of the Society.  
* Refer individuals to appropriate community support services.  
* Take down the display, pack up the brochures and return the display and brochures to the Society offices or an agreed to location.  
* Complete the Evaluation Form located in the Health Fair Resource Manual

Assist with participant pre-evaluations and assessments 
Help with the set up and clean up of refreshments, games and activities 
Assist Minds in Motion Coordinator to ensure activity participation and socialization 
Under direction of the Physical Activity Program Leader, provide one-on-one support to participants during physical activity component of the program 
Assist with any other required task 
Complete a post evaluation form