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This is a remote volunteer position supporting the Guelph-Wellington Community. All shifts and training are completed remotely, therefore, residence in Guelph-Wellington is not a requirement for this position.
Compass is recruiting skilled and compassionate volunteers to join our Telephone Support Team (TSP). Volunteers involved in the TSP will assume the responsibility of providing outbound calls to clients, with the goal of providing emotional support to members of the Guelph-Wellington Community. TSP Volunteers will start in the program by completing social calls, safety/wellness checks, and/or providing medication reminders to isolated and distressed individuals before having the option to gain additional training and supporting our Distress Lines.
Callers on the Distress Line may be in a state of crisis, experiencing suicidal ideation, or have intentions of harming themselves or another individual. They may also be seeking external resources and referrals to agencies or are looking for a safe space to disclose personal struggles. Volunteers will use their discretion to identify how each client should be supported and will have access to staff supervision should any questions or concerns arise.
The Telephone Support team strives to meet the diverse needs of each client allowing opportunities to engage in conversations surrounding daily plans, storytelling, and exploring action plans to prepare for crisis intervention. Each call is made using a strengths-based and solution-focused approach with the common objective of assisting with goal planning, increasing the client’s ability to cope with unique situations, and referrals to community resources.
• Complete inbound and outbound calls with service users
• Complete safety/wellness checks, provide medication reminders, and engage in social conversations with a diverse group of people
• Assist with crisis intervention, when presented
• Engage in conversations with members of the LGBTQ+ community through the texting support line
• Utilize a strengths-based, solution-focused approach
• Provide external resources and referrals to service users
• Complete case documentation of all interactions with service users
As a Wheels of Hope driver, you will be responsible for:
• Responding to requests for client rides from the Transportation Coordinator, ideally via email, and wherever possible being flexible with your schedule as busy days/times/periods change
• Confirm travel arrangements with client(s) by phone
• Offer minimal assistance to get clients in and out of the car (no lifting permitted)
Put client safety first by following safe driving procedures and keeping your license and insurance details updated
• Adhere to all Canadian Cancer Society policies, procedures, standards and guidelines including client confidentiality, role boundaries and our 100% smoke free policy
Mobile/Donor Centre Volunteer - Collingwood
As a volunteer with Canadian Blood Services you help create a positive, safe and welcoming environment and experience for our donors. Greeting donors with a smile, thanking them for their donation and making conversation helps ensure a good donation experience. As one of the last faces donors see on their way out, the care and attention you give plays a critical role in the success of future blood donor clinics.
Activities and Tasks Associated with the Role - This role has a variety of duties, including, but not limited to the following:
• Welcome and serve snacks and drinks to donors upon their arrival from the donation area
• Oversee the refreshment area which includes displaying and restocking snacks and drinks
• Responsible for ensuring the cleaning of tables, chairs and touch points within the refreshment area
• Mandatory use of surgical masks, hand sanitizer and gloves provided by CBS when operating within the Mobile/Donor Centre
• Observe donors and alert donor centre staff of adverse reactions
• Provide donors with organizational updates and information on current CBS initiatives
• Regularly review written volunteer duties and centre specific procedures
• Adhere to policies, procedures and training requirements
• Respond to donor concerns and questions by directing donors to appropriate staff
Skills, Abilities, Traits
• Friendly, compassionate, outgoing and possess good communication skills
• Able to work independently as well as in a team environment
• Sensitive and respectful of the dignity of all people
• Able to relate to different personalities and age groups in a variety of situations
• Able to observe and react appropriately to adverse situations
• Adhere to CBS dress code (e.g. name tag, vest/ t-shirt and closed toes shoes)
• Reliable and punctual
• Provide good customer service to donors to ensure they feel both valued and appreciated for their donation
* Provide basic information about Alzheimer's disease.
* Direct people to appropriate community support services.
* Pick up display and brochures at the Society offices or an agreed to location.
* Set up the display as per the Procedures listed in the Health Fair Resource Manual.
* Answer general questions and distribute information about the programs and services of the Society.
* Refer individuals to appropriate community support services.
* Take down the display, pack up the brochures and return the display and brochures to the Society offices or an agreed to location.
* Complete the Evaluation Form located in the Health Fair Resource Manual
Help with the set up and clean up of refreshments, games and activities
Assist Minds in Motion Coordinator to ensure activity participation and socialization
Under direction of the Physical Activity Program Leader, provide one-on-one support to participants during physical activity component of the program
Assist with any other required task
Complete a post evaluation form