Distress Line Operator

(Telecare Distress Line of Greater Simcoe, Orillia)

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Position ID: V-ORI0003 Last Modified: 22 Mar 2021 Last Full Update: 22 Mar 2021
Opportunity Details
CommentsBoard member duties are various. One meeting per month. Flexible
ContactJude Bossert, Telecare of Greater Simcoe; Phone: 705-327-2383; Fax: 705-327-2383; Email: info@telecaredistressline.com
DutiesTelecare of Greater Simcoe is looking for caring and compassionate people to answer our 24 hour distress lines.  
The service is anonymous and confidential and referrals are provided as necessary.  
Training is provided.  
All that is required is a non judgmental attitude, an empathetic nature and a desire to help.
More Info Linkwww.telecaredistressline.com
BenefitsThis is an opportunity to enhance listening and responsive skills while supporting individuals who are experiencing life concerns. Comprehensive training in community services, effective listening skills.
ClientsMarginalized, lonely or isolated people often struggling with mental/emotional health, abuse, addictions, dementia, aging, financial or other issues.
Ages18 year(s) and up
Suitable for OSSDNo
Suitable ForAdults (18+)
Areas of InterestDistress / Crisis / Bereavement Support ; Fundraising / Canvassing ; Marketing & Promotions
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Counseling & Support ; Listening Skills ; Caring & supportive, understanding and compassionate. Able to respond to the needs and concerns of all ages.  
One need only be able to protect the confidentiality of our callers and be able to respond in an empathetic and nonjudgmental manner in order to make a difference.
Commitment LengthShort Term (3 months or less) ; Medium Term (4 months to 1 year) ; Long Term (More than 1 year) ; 6 months to 1 year. various opportunities available
Interaction LevelOne-on-one ; Small Group ; Distress operator- One on one. Board member- various interaction levels
Minimum Hours4 / Week
Dates and Times7 days per week 24 hours per day. Various times and dates
SeasonsYear Round ; Year Round
AccessibilityFully Accessible ; Call Center is fully accessable and located in a secure 24 hour site with parking in Orillia
Location170 Colborne St W Orillia
Number of PositionsOrillia: 24 individual(s) 
24 individual(s) needed in total. 
Volunteers needed in all communities of Simcoe County for general outreach, fundraising, marketing, needs assessments. The call center is located in Orillia
TrainingTraining is required ; Scheduled training ; Training on-going - self-directed ; Training classes held twice per year. Volunteer application available at www.telecaredistressline.com
TransportationNear public transit ; Car required ; Own transportation is required
CostPolice check free to volunteers within vulnerable sectors. Please contact you local police department for further information
Police CheckRequired
Liability InsuranceAvailable
Agency Details
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Organization NameTelecare Distress Line of Greater Simcoe, Orillia
Office PhoneBusiness office 705-327-2383 * AA information Line 705-725-8682
Address & Map
Telecare Business Office
170 Colborne St W
Orillia, ON L3V 2Z3
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